OW2 missing skins from OW1 merge

Apologies if not the correct category, submitted tickets, told to report in the forums. See other’s posting here- not seeing responses. It’s gone from it’ll take weeks as the system is overloaded to no responses. Starting to get worried we’ll never get our stuff back.

And I’m afraid to try re-linking and lose new stuff. Yes, I followed all the instructions to a T. Even if it’ll take ages, or won’t happen at all, I just want some type of update.

Thank you.