Overwatch: In-game Currency Issue

I used in-game currency to update the look and feel of my characters, but today I don’t have any of my changes or items that I unlocked. What is going on? My total has been deducted, but no items unlock on my characters profiles. Can you either restore the amount as its in-game currency or unlock those items. I will not be buying anything else until I understand why this happen or a patch comes out.
Does any one know how to resolve this? Thanks in advance…