I have been locked out of ranked because the game failed to connect to server, and it wouldn’t be a big deal if it was the regular 15 mins, but it’s an hour because the first time my computer crashed. I don’t know if anyone can do anything about that on my account, but I had no control over any of those situations l.
Searching “overwatch forums” gives this as FIRST result:
https://us.forums.blizzard.com/en/overwatch/
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