Overwatch 1 to OW2 account link lost content bug?

I was an overwatch 1 player and I unlocked a lot of skins, voicelines and other content that don’t seem to be unlocked on my overwatch 2 account despite having linked and unlocked some things. On the characters I played the most I had almost everything unlocked, now a lot of the items from overwatch 1 are not unlocked and I’m not seeing a reason why. I heard there were issues with the account link that a lot of people experienced and tried to contact support but I got sent here.

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