[Nov 27] HOTNet ISP - High Latency & Disconnecting from Battle.net

Desktop App Tech Support
30

same here still same problem

31

Yeah it really is getting worst it seems, from disconnection of about 20 - 30 mins to 5 - 10 mins. Cant play like this

32

Same issues with

HotNet Israel ISP

I tried to open all Battle Net ports & COD MW ports - Nothing
Opened DMZ (All router ports) - Nothing
Formated my PC - Fresh install everything: Nothing.

I called HOTNet -

My WinMTR:
pastebin. com/PmbBMJLU

WinMTR statistics

Host Loss% Sent Recv Best Avrg Wrst Last
192.168.1.1 0 272 272 0 0 3 0
10.13.64.1 1 268 267 3 17 107 12
No response from host 100 54 0 0 0 0 0
172.18.9.218 1 265 263 6 20 111 11
172.17.3.113 1 264 262 7 22 75 26
172.17.3.70 75 68 17 0 21 56 16
BB-H2-B32.236-HFA-HOT-100G.hotnet.net.il 89 60 7 0 32 52 12
10.255.200.1 90 59 6 64 67 75 64
ldn-b5-link.telia.net 0 272 272 60 72 132 66
ldn-bb4-link.telia.net 0 272 272 64 83 144 72
adm-bb4-link.telia.net 1 264 262 63 76 163 67
adm-b2-link.telia.net 1 265 263 63 76 154 76
blizzard-ic-348623-adm-b2.c.telia.net 1 265 263 63 80 204 72
ae1-br01-eqam1.as57976.net 0 272 272 74 201 658 205
et-0-0-31-pe01-eqam1.as57976.net 0 270 270 65 83 168 74
137.221.66.41 1 266 265 63 78 155 107
10.105.1.34 0 270 270 63 78 145 70
37.244.54.10 1 262 260 62 77 169 70
33

Same issue here… cant even play a full game.

1 Like
34

This is how EU IP on WINMTR is looking when the servers are disconnected in-game:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 24 24 0 0 0 0
10.13.64.1 0 24 24 7 10 15 7
No response from host 100 4 0 0 0 0 0
172.18.9.218 0 24 24 10 13 19 12
172.17.3.113 0 24 24 9 12 18 12
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
10.255.200.1 80 5 1 0 62 62 62
ldn-b5-link.telia.net 0 24 24 61 64 71 62
ldn-bb4-link.telia.net 0 24 24 68 85 101 81
adm-bb4-link.telia.net 0 24 24 67 69 74 67
adm-b2-link.telia.net 0 24 24 67 70 75 69
blizzard-ic-348623-adm-b2.c.telia.net 0 24 24 67 72 97 69
ae1-br01-eqam1.as57976.net 0 24 24 93 197 291 245
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
35

No new updates yet, but we are continuing to monitor this issue. Thank you for the connection tests! I’ve added the tests you’ve all provided to our tracking and hopefully help fast track this for our team to investigate.

From the tests provided thus far, it’s looking like there’s either a configuration issue or peering network issue with the connection to the European servers. We’ll continue to update as we have more concrete information! Thanks again, everyone!

1 Like
36

thanks for the update, hope it gets fixed soon

37

same here and it is getting worse like others were saying its a real boomer i hoped i can play the new update but its a no for now. just hope you guys can fix it quick.

38

pastebin*com/Kr38u9hu same problem HOTNET

39

same issue, also using hotnet ISP
game is not playable
i noticed that if i ping eu.battle.net (37.244.28.102) while playing, connection will be lost to that DNS exactly in the same time and once the ping goes back i will be able to login again. don’t know if that ip is the one used for running the game as well but it seems like a vast issue with the connectivity to all blizzard servers.

40

same here , hotnet…

41

Im basically getting the same error but when I try to use the WinMTR program and I put the us.actual.battle.net domain as the host nothing happens would love to help with this problem because i was playing COD normally and then one day which was around a week and a half ago it just stops working and its frustrating to not be able to play a game I payed for for over a week now.

edit: Just wanted to say that im in the US and on Xfinity internet. and getting the error ending in 3f8 saying im disconnecting from blizzard servers when im try to launch Modern Warfare. i can’t even get past the first connecting screen

42

same problem here i know its not an internet problem cause my internet works fine i also play LOL everyhting fine there my pc os pretty good and i have way software heavy games like MK11 working just fine for some reason its battle net doing problems i keep DC every 5-10 minutes for a minute, im on hot form israel (duh) i called my friend he has bezeq and he didnt seem to have any dc he said if hell have any dc hell contact me.

43

Also have the same exact issue. I am also connected to HotNet so it is probably an issue connected with them. “BLZBNTBGS80000011” text error on Battle Net when ever it disconnects which I believe makes the “BLZBNTBGS0000003F8” text error in MW appear. Thanks a lot for keeping us updated with the news.

45

is there anything new? I am also with hotnet and having the same problem, cant play anything on battelnet

46

Just wanted to say that im in the US and on Xfinity internet.

47

Maybe i have found a work around… tried to play on Americas and not Europe ( in the Battle net app above the PLAY button)
And played for two hours with no disconnects… ping was from 70 to 160 but still playable! even more… doing my play time the battle net app got disconnected and my game continued!

48

Please continue updating us. It comforts me and I believe the others too to know you guys are working on it and not forgetting about us.

49

the only alternative right now is playing on NA servers.
no disconnects during games while battle net launcher keeps disconnecting but the game doesn’t.
it’s the weekend so do no expect any costumer support answer, not even talking about a fix until monday at the very least… i mean we’ve been having the problem for two weeks now and no effort seems to be made by the blizzard team other than “comforting us” as Sprinter mentioned which is basically like nothing - we want real fixes here, people are putting their time and money into these games.
i know i may sound alittle harsh but some things need to be said for the puzzle pieces to start moving or we are just gonna keep sitting here waiting for things to be sorted by themselves, wasting time, we didn’t deserve it, the heck ppl paid 60+ bucks for MW and they cant play the game or download it this is insane…

the root of the problem seem to be connected to EU servers so theres nothing left to say, nothing left to say

5 Likes
50

Still nothing? I lost 2 weeks of my WoW sub because I can’t play without it disconnecting 5 minutes after logging in.