New phone number. aunthenticator sending codes to old number

Authenticator Mobile Feedback Discussion
1

Changed phone number but authenticator sends codes to old number. cant edit phone number without authenticator. so im screwed.

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2

Perhaps Support can help you by removing the Authenticator from your account? Then you can add a new one?

I found this in the Support Center: Contact Support - Blizzard Support

I hope that helps!

3

This just happened to me. I am furious with the stupidity of this company and many others when it comes to two step authentication.

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4

And… just happened to me. 3 years after this thread, they’ve not done anything about this stupidity!

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5

did u find a solution

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6

same here, f**kkin furious

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7

Same thing here, any luck?

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8

looks like there must have been a recent wave of this, mine got locked last week as well. no access to old number

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9

Ok, I just spent 2 hours figuring this out, so the game prompting me for a security check was call of duty through the blizzard launcher. You must update your phone number on activisions login. Then the security check will send the security code to your new phone number. I also updated my authenticator on blizzard to my new number, and my blizzard account phone number as well. After updating everything it works fine now.

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10

so you have to start the “update phone number” process on activisions side?

11

Changed Activision number which changed the cod profile phone number but still not able to change in blizzard. Still can’t play

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12

how are you going to update the number that’s in your account if it keeps on sending the code in old lost number? can’t you just do this via email? !@#$%^

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13

Them guys sit here knowing people having issues with changing number. right now But it seems you all don’t care or its on your time. What about our time or OUR DAY OFF DONT SAY ITS 24/7 HELP WHEN I BEEN WAITING FOR 3 HOURS. WE HAVE TO SHOW YOU OUR ID TO EVEN MAKE THE TICKET BUT GUESS WHAT THAT WASNT ENOUGH TO SHOW YOU WHO I AM TO EVEN CHANGE A PHONE NUMBER. BUT THAT SAME SUPER PROTECTION ALLOWED ME TO USE MY DEBIT CARD ON THERE AND CHANGE MY EMAIL. THE MONEY YALL MAKE COULD OF HAVE EASLY MADE A PROGRAM THAT KNOWS IT TEXTING A TURNT OFF PHONE… I MEAN AFTER A FEW TRYS IT SHOULD ATLEAST OFFER TO USE EMAIL OR JUST TAKE A SIMPLE PIC OF THE ID LIKE WE HAD TO DO TO MAKE A TICKET. SO NOW FOR MY ONLY DAY OFF I HAVE TO SITT HERE AND WAIT ON A HUMAN THAT HAS TO GO HANDEL RULES AND TO COME HELP ME SAME TIME. MAYBE TURN THE CALL CENTER BACK ON OR MABY REALLY HAVE A 24/7 HELP LIKE IT SAYS COME ON GUYS I KNOW ITS HARD BUT YALL MADE THE SETTINGS YALL COULD OF FIXED THEM OR IMPROVED THEM TO HELP YALLS TICKET VOLUME. i mean if they dont want to help then we should ask for our money we spent on our accounts and go some where eles

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14

i dont even want to talk to these little tech gm people i want to talk to the main people they need to know about there workers out here slow this is a hot topic 12.5k plus seen it and there still dont move a finger but i bet they move it to show power of bans they will correct a person but wont correct something thats messed up on their side with changing a phone number

15

This dumb F*** told me I need to purchase the game and make a new account when the game is purchased ALREADY!!!

16

Where do you change this in Activision site, I don’t see this at all, everything else except phone number

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17

Is there any solution to this yet? I contacted support but its been 20hrs and still haven’t heard anything back.

18

I am also not seeing a phone number option on Activision.

19

This is actually fu**ing stupid.

20

Wrote them a message last night thinking it would be fixed today, not even a response or an update… its pretty frustrating

1 Like