This happened in Warcraft Rumble.
I experienced a bug that happened on 2 packs where I would purchase it in the shop and the game would crash. I would get the gold but no other items. Contacting support said to wait 72 hours which is silly since the packs were on a 48 hour timer. So I went through google to get a refund for missing product since everyone seemed to have this problem. The first pack I refunded was the Blackrock Vault! (2000 Coins) which was approved by google on Sunday 11-05-23. It was fast enough that I was able to repurchase it and this time it didn’t crash and I got everything. So I tried to do it with the other pack that was an issue the Ashenvale Cache (1500 Coins). That was approved this morning on 11-06-23. When I logged after seeing it approved I seemed to be missing both of them (3500 Coins). I double checked and only Ashenvale Cache was refunded so I still have paid for the Blackrock Vault. I am now out an additional 2000 coins and on top of it all, I cant even rebuy them because they were on a time limit.
If I refund the Blackrock Vault again right now it ill knock me down an additional 2000 coins (-5500) which makes no sense since the only 2 packs I refunded total 3500 coins!
Customer service is now blowing me off after 4 tickets and I’ve tried to post this 5 times on the official Rumble forums only for it to get 404ed after I refresh the page and nothing is there on the latest page.
I love this game and want to continue playing but this is a huge deterrent and I’m ready to just go to the bank and reverse charge everything I’ve spent on this game.
I really really need some help here. What do I do from here?