My ticket disappeared

I was on pretty much the last step of getting back my hacked account. My ticket was up for a week or two and GM Gengaxil was helping me fix my issue. We were on the last step, when I just needed to provide a new email to use with my account (Since I had used it in the creation of this temporary one) when my ticket mysteriously disappeared. It’s not in my archived tickets either, and I have tried switching regions to see if it’s in any of them. My issue ID was #98024323