My original blizzard account disappeared! HELP!

Hello. I’ve desperately been trying to contact support about my original blizzard account related to world of Warcraft. I took a 3-4 month break from the game and came back to my account not being found on the bnet server. I am 100% certain that my email was correct. I was forced to create a brand new bnet account and I have none of my characters from wow and wow classic anymore. I’ve opened a ticket and it has been over 24 hours. Please help!