I had been using a key fob authenticator, but it has begun giving a “batt 00” warning, so I’ve been trying to set up the Mobile Authenticator. I have a Galaxy S8+, running Android 9. The app will install, and will allow me to input my login info, but then stalls out at “Setting Up…” with a spinning Battle-dot-net logo. I have tried every suggestion on this Blizzard support page numerous times, all to no avail. I have submitted several support tickets through a few different media (in game, email, live chat). Each time, I’m contacted by a friendly and helpful CSR who walks me through all of the steps I’ve already gone through on the aforementioned support page, then goes off to consult with a tech. When they return, the tech’s advice is “wipe & factory reset your phone”, “use a different device”, or quite bluntly “buy a new phone”.
None of these options are appealing, to say the least. Is there really no means of diagnosing why this software will not operate correctly on my phone? What’s more, the mobile authenticator software doesn’t appear to have been updated in well over a year – before, in fact, the public release of this latest version of the Android OS. Is there still a development team supporting it?
I apologize; my frustration is seeping through into the tone of my post. I’m simply trying to understand why I’m having such difficulty getting a) this software to function properly, and b) useful assistance in achieving that end. Is there truly no resolution to this situation other than “your hardware is incompatible with our software”?
Same here just stalls on Setting up. Blizzard needs to pattern up and sort this out asap. Might only be android users.
I’m having the same problem. Support doesn’t know how to fix it and I’m trying to log in on the app so I can buy a game with pre paid credits. Kind bugs me off how the app is complete garbage.
Yeah I’m having the same problems setting up an authenticator on my phone. I have gone thru all the steps listed to correct the problem but its just stuck on “setting up” with the battle.net logo
You Guys Find Any Solution?
Hey, I know this post is coming a little late to the party (the initial party being well over a year ago), but I found out what the problem was while reading through reviews on the app store.
If you do not have your phone number hooked up to your battle.net account, it will never finish authenticating. The app absolutely needs to mention that at some point b/c about 80% of the negative reviews are for this exact issue which takes less than two minutes to fix.
I’m already annoyed.
I’ve been trying to authenticate since last night