I just recently started playing the game again for the first time since around when the Mercy recall challenges were out. I’ve been having a lot of fun playing recently and I wanted to try healer again. But when I went to play mercy my recall challenge skin was missing A.K.A the Dr.Ziegler skin. I think it was completely removed from my game because I can see other people with it on, but it’s not in my skin locker for mercy at all. I would appreciate getting some help on recovering my skin. It was my favorite skin for Mercy.
For help with Overwatch you will need to head over to the Overwatch forums. You can find a link to those forums from the community tab on the Overwatch website.
Best of luck.