Missing Diablo 2 Classic Characters

So I was told to come here and make a post so I am hoping to get some help.

I logged on November 22 to battle.net classic diablo 2 LOD to play some games.

All my accounts and characters were fully intact except on one account.

Upon logging into the one main account all my non-ladder characters were missing.

I thought it was a glitch or I had logged into the wrong account.

I signed out. Relogged in and again I see all the non-ladder characters are missing.

I didn’t delete them. The characters had not expired as I log in regularly into the account and use the characters themselves. The account has not been hacked or compromised as I have all my other characters still on the other accounts I own.

What can be done at this point?

Open a ticket with Support and ask them to take a look at it from their end. You can open a ticket by going to the top of this page and click on “Support”