Missing 5star gems from rift

I purchased the special bundles that came out on may 1st. From this,2023-05-02T15:15:00Z I just ran 21 crests, three crests a run, and when I was finished there’s a frozen heart that dropped that’s missing from my stash. I even checked the gem drop history and it doesn’t show the crest that dropped the frozen heart with the echoing shade in the same run. It’s only showing me 20 crests/gems. But I know I had a frozen heart drop in an earlier run, then I had a frozen heart and echoing shade drop in the same run, and it’s missing from the drop history and my stash.