I have disabilities, and literally don’t know whether Midnight will be playable beyond LFR for me. I want to pre-order so that I can see what the current acessibility state of the substitutes for WA, DBM, Cell, and other combat-oriented addons are, and offer feedback. I do NOT want to purchase it if I can’t play it. Refunds are available for 14 days, if I have played for less than 2 hours in game. If I as for a refund before the two hour time frame and purchase it again, is it reset? Or is the 2 hours per account, cumulative? I already was burned with never getting early access to the PTR for War Within, even though I purchased the Epic Edition. If it won’t be refundable, I can’t buy it until there’s a finished product I can evaluate.
Most of the time a pre-purchase can be refunded up until release provided you have not used any of the benefits like a boost, pet/mount, game time, or access to content like Housing. Once a game is released you have 14 days to refund it provided you do not play more than 2 hour cumulative.
You do NOT need to pre-order to test most of those things. Please do not buy the game if you are not sure you want it.
The Pre-patch before the launch of Midnight should have all major game changes in it. Addons are likely to be disabled in that patch - before Midnight release. People can test on there, or in the Midnight Beta when that comes out if they have access. Pre-purchase gives access to Housing on Dec 2nd, but beyond that you don’t need to buy Midnight yet.
Again, do NOT buy Midnight yet. Please wait until either you test the pre-patch, or others do and publish the results via news websites like Wowhead or streams.
My concern is that there’s no way to test them while there’s still time to have input into them. If they aren’t working for me, I am stuck with whatever they decide on.
As I said, you can test in the Pre-Patch when they remove addons (assuming they do that), or in the Beta if you get in. Do NOT spend money on Midnight to “test” and have feedback. You won’t get a refund if you play it or use any portion of the benefits like Beta access, boosts, game time, etc.
If your concern is Accessibility they do have an email for that. The Accessibility team works with all the game teams to help improve features to make games more accessible.
There are also many threads on General Discussion for WoW talking about Addon changes and accessibility. The Community Managers responsible for feedback do read and collect feedback there, as well as other places like reddit, social media, streams, etc.
Just please don’t spend money thinking you will be able to refund it after testing it. Chances are very very very low you would be eligible for a refund based on how the expansion packages work - there is always a part that is “used” so once you play and consume any of the game time or benefits (early access, beta access, housing access) you can’t refund it.
I spent the money on the Epic Edition before I knew about Blizzard killing addons like Hekili. Once I found out, I figured I’d see how they were making classes more intuitive so we wouldn’t need to rely on something like Hekili and there’s almost no difference. Classes still have a ton of abilities, cooldowns, buffs, debuffs, procs to keep track of, the UI still does nothing to help. Even though I can’t refund the game, I’m definitely unsubbing. The fact that Ion believes addons like Hekili gives players an advantage over those who don’t use it is absolutely idiotic. All the addon does is make the game a hell of a lot more fun to play, allowing players to jump into any class and have fun…still having to follow mechanics, push all their buttons, and try not to die at the same time. Ion is completely oblivious to what the players want…saying “players said they didn’t want to have to download, configure, and use addons to play the game” when they meant addons like WeakAuras…NOT Hekili. The game is officially ruined for the millions of players who use addons like Hekili. And I say millions based on the amount of downloads on Curse. GG
This isn’t about refunding, its feedback on the dev decisions, which has nothing to do with the feedback about the store website. So… maybe have a look at the top of every page around here?