Lost over 15 red gems

When I purchased the battle pass with extra 15 level, I went to the jewelers to upgrade them. I clicked on upgrade suddenly the game frozen. I closed the game then open it again all my red gems for Damage gone. I send and opened a ticket #83840620 in 29 Sep 2022. Nothing had been fixed !!! Help I am upset these days I was excited to play the new updated

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