So almost 3 days ago i wanted to update my password and did so only to be locked out of my account seeing that i forgot to update my phonenumber on the account.
And im now in an endless loop as i cant log in on my authenticator because the authenticator need the authenticator to log-in or it want’s my old number (wich i don’t have ofc). I have tried open tickets without being logged-in but im just being met with bots, that keep sending the same automaed message.
I now have been forced to make this account to even make this post. Im literally losing my mind how the process can be this stupid. I have privoded bank statements irl identification screenshots of my characters.
I have also seen plenty of other people on different forums having the same problem but no solutions. I would be very sad to lose my account since iv’e had it as far back as 2012.
Can anyone please help me! I just want to play some D2
The forums only have fellow players in them. Account issues are only handled through the ticket system, so I recommend carefully reading whatever information they sent to you. Be aware no bots are used for that process; you are receiving templates (selected by humans) that have been approved by Blizzard’s internal teams.
If they only can respond with a template twice after 20+ hours over 3 days there is something wrong with your ticket system. It should not be this hard to recover my account when i can provide so much evidence the account is mine. I guess you are done getting money from me, worst company out there…
From the sounds of it, you either didn’t fully follow the instructions you were sent or you didn’t provide sufficient proof that the account is yours. Lots of people try to steal accounts, so the requirements for getting them back are strict.
I don’t know why this is addressed at me, especially since I just explained there are no staff in this forum. I’m a fellow player notifying you that this is not the proper channel for regaining access to your account.
Sorry, i just saw older posts with the same problem thought i could get som actual help. but i guess im just out of luck. Cant belive this is happeneing, i even sent them goverment ID to prove its me, this is just so stupid.
Through the ticket interface? Or were you replying to an email? I’m asking because Blizzard’s email communications come with a note that you shouldn’t reply there.
If you haven’t been sending things through the actual ticket interface, start the process over.
From what I’ve seen, rather then bots using AI-generated content, it’s employees following a script that redirects players to the appropriate support articles..
