Logging Loop been stuck on it since 9AM EST

Desktop App Beta Feedback
1

Subject: Stuck in Authentication Login Loop (Unable to Access Account)

Hello Blizzard Support,

I’ve been stuck in an authentication/login loop since around 9:00 AM today. Every time I enter my login credentials and proceed with authentication, the page simply refreshes and returns me to the login screen without any error message.

I have already tried multiple troubleshooting steps, including the following:

  • Clearing browser cache and cookies

  • Trying different browsers

  • Attempting login through the Battle.net client and web browser

  • Using a mobile hotspot / different network

  • Restarting my system and router

  • Verifying that my account credentials are correct

Unfortunately, none of these steps have resolved the issue. The behavior is consistent across all attempts, which makes me believe this may be a client-side issue or something related to the account authentication flow.

Could you please investigate this issue or advise on how to resolve the login loop? I am currently unable to access my account.

Thank you for your time and assistance.

Best regards,

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2

You’ve already tried most of the usual fixes, so this likely isn’t a local cache/browser issue. Try a private/incognito window, disable extensions/VPNs, and check if any security verification is pending.

If it still loops across different devices and networks, Blizzard will probably need to check the account authentication session on their side. Include the exact time it started and the steps you’ve already tested when contacting support.

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