Legendary Crests Not Being Returned

I was mid elder rift when I got a party request. I accidentally clicked the option to join and then got summoned to the party. Typically the legendary crests are sent back to my mail, however this time I did not receive anything. So I emailed Blizzard support and they told me to post here because they cannot help me, which is completely unacceptable since I paid money to buy the orbs to buy the 10 legendary crests.

If you look at my account, you can see that i have spent a decent amount of money and this is the first time having this type of issue. Regardless, this is borderline fraud if i cannot get either the crests or my money back due to a game bug.

Someone needs to take a look ans fix this issue ASAP! I am sure I am not the only person having this issue.

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