As of about 2-3 weeks ago I’ve been unable to properly launch battle.net at all. When I do, I can get it open and it shows at the bottom right as running on my PC, but the app itself all it is a blue screen, then the battle.net logo appears for a moment before disappearing and staying on the blue screen. I can access some of my games by using the windows tray on bottom right, but I am unable to buy anything new or use the launcher to install things/update games manually. It worked fine in the past, and I have spoken with customer support and they have confirmed that my PC is capable of running it.
Thank you for taking the time to reach out with those details! Display issues with the Battle.net Desktop App such as this are most commonly due to outdated video drivers of an outdated version of Windows. If you haven’t already, be sure to fully update your drivers and operating system.
If updating your drivers and operating system doesn’t do the trick, let’s go ahead and have you post a ‘DxDiag’ so we can further investigate the problem. Here are the instructions:
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).