First, I’m not sure if this is the right location or not, I’m sorry if it’s in the wrong place, please let me know if there is a better place for this.
So here are my questions:
Why is interacting with support so difficult?
Reasonable requests for account action, reasonable requests for information, anything. It’s all been turned down.
It took 2 months, and 4 tickets to get a vauge answer, as to why my account was banned on the forums. The first 3 times they just told me that I broke “a rule”, didn’t say which, and then closed the ticket. I literally had to beg for any kind answer. Going so far as to create a few possible multiple-choice scenarios, so they would just need to press a single button to answer. Unfortunately they decided to provide a more cryptic answer, instead. Don’t get me wrong, it was an answer, so that’s… nice, but it’s hard to know if I’m going to break that rule again or not, because I’m not 100% on what the specific offense was.
Am I missing something? I don’t get it. Why would they be so stingy with information about rules? Wouldn’t they want us to know the rules, so we know what not to do?
Are really short on representatives, so they can’t look at each and every ticket for long enough?
Is there some kind of special policy they have to follow, to turn down requests automatically the first time, so they don’t have to deal with issues that aren’t important? Is it a man-power conservation thing?
I really have never interacted with support of any kind that was/is so cryptic and difficult to get a straight answer out of, so I don’t have a reference point for them.
They still reply, so that’s at the very least still something, but it’s (almost) always a canned response, and only tangentially related. They aren’t saving themselves any work, they’re still replying, so they’re not just being lazy, but… they just don’t say anything.
Why reply at all if you don’t have anything to say? Do they have to reply or their pay gets docked, so they just reply with whatever? something along those lines?
… I am so confused!! I can’t form a coherent theory as to their motivations. Every time I think to myself “given x,y, and z, ‘a’ should be an easy ‘yes’!” Then I end up being surprised that I get turned down again.
I feel like I’m trying to negotiate with aliens, who have a text-book knowledge of human interactions , but still doesnt fully understand the concepts behind them. I’m not trying to insult anyone, but it so… consistently weird and unnatural.
Again, if this isn’t the right spot, I apologize, and ask: where a better place may be? Or… in the event that there is no proper place, is there a support whisperer that can speak their language, or something?
Wait. Are the representatives so hard to “get” because they’re AI? Is that why? That would explain things, and I have to admit it would be kind of cool, but if so they could use more iterations focused on natural speech recognition.