This probably goes unheard, but I used the ticket support asking the question if I was able to upgrade my friend’s Diablo 4 (Standard Copy) to either a Deluxe or Ultimate Edition via gifting. I asked twiced to confirm that it was possible and I was told yes, I would be paying for the upgrade.
So I went on to make the purchase and had to pay full price for the UE edition. I contacted the ticket support, (do note that my friend already claimed the gift) and they said, my friend would have to do a refund from her end. So I asked 2 questions
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If my friend refunded the gift of the UE edition, will my friend still retain his standard copy of the game?
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Could my friend refund the standard copy instead and keep the UE edition of the game? Since it had been CLAIMED.
I reached the limit of reply to the ticket and still have not gotten a concrete answer from your ticketing team, why is like chatting with an AI.