I request a Refund and the customer support keeps delaying the ticket without addressing my request, when I bring it up they straight up cancel my ticket.
link which I cannot post.
I tried making a post in Reddit but the moderators delete the post.
And any further Customer support ticket gets cancelled.
I don’t understand what is it that they are expecting. AM I supposed to just go away? How many people have been ghosted like this and simply went away?
We cannot let them… I don’t even… I am sure this has to be illegal, or at least against terms of service.
Do I have to do this (chargeback):
link which I cannot post.
Tickets are put into a queue with every other ticket from every other Blizzard customer on all their games.
Submitting a ticket gives you a ticket number - they can’t close that without giving you some sort of answer. Unless you have gotten an answer and are repeating a request they have already dealt with.
Because that is not the proper place to submit a Refund request.
Again, if you properly submit and get a ticket number then they can’t just cancel it unless it is a duplicate ticket on something already answered.
All Digital purchases are final. They do make exceptions in cases of pre-purchased games that have not come out, mistaken purchases that are not played and quickly ticketed for, etc. Games that have been played, games that were banned, are not eligible for a refund as per the terms.
If you were provided the digital service you purchased then a chargeback would be fraud. First step is always to seek a refund from the vendor.
If you should still go through with that, your Bnet account will be locked pending repayment of the charge.
What are you trying to refund and why? I can help you make sure you are putting in the right ticket option for consideration.
Note: MVPS are other players, not Blizzard staff. MVPs do not represent Blizzard or speak for them.
There is only one reason you will be told to post in the forums. That is when the Support folks have denied your request for policy reasons and you keep asking for changes to policy.
CS can not change policy. That is above their pay grade. If you want to request that the policy be changed they will tell you to post a suggestion - because that is how suggestions are passed to developers.
Making that suggestion means just that - you put in a suggstion. They won’t directly answer you and they won’t personally apply it for you. IF it changes then that change would apply to all players.
To make a suggestion you need to be specific.
What game did you buy? When did you buy it? Why are you requesting a refund? What policy do you want changed regarding refunds?
Answering those questions at least lets you submit a suggestion that others can understand, with regard to the policy changes you want to suggest.
For a suspension you can file an appeal. A GM will review the game or chat logs that are relevant then send a form letter with the results.
Once a final decision is made (usually several tickets), continuing to put in tickets after that is considered GM harassment. No means no.
A suspension or ban for breaking the rules you agreed to is not a reason for them to make an exception to the “all digital sales final” rule.
This is outlined in the EULA that covers all Blizzard games/platforms. I linked the whole thing for you, but I think the relevant parts are quoted by me below. It covers the all sales are final, consent to monitor, termination of agreement and services (including for breaking rules), and that when you get banned or suspended you don’t get a refund.
You agree to pay all fees and applicable taxes incurred by you or anyone using your Account. If you choose a recurring subscription for a Game, you acknowledge that payments will be processed automatically (e.g., debited from your Blizzard Balance or charged to your credit card) until you cancel the subscription or the Account. Blizzard may revise the pricing for the goods and services offered through the Platform at any time. YOU ACKNOWLEDGE THAT BLIZZARD IS NOT REQUIRED TO REFUND AMOUNTS YOU PAY TO BLIZZARD FOR USE OF THE PLATFORM, OR FOR DIGITAL PURCHASES MADE THROUGH THE PLATFORM, FOR ANY REASON.
Blizzard shall have the right to monitor and/or record your communications when you use the Platform, and you acknowledge and agree that when you use the Platform, you have no expectation that your communications will be private. Blizzard shall have the right to disclose your communications for any reason, including: (a) to satisfy any applicable law, regulation, legal process or governmental request; (b) to enforce the terms of this Agreement or any other Blizzard policy; (c) to protect Blizzard’s legal rights and remedies; (d) to protect the health or safety of anyone that Blizzard believes may be threatened; or (e) to report a crime or other offensive behavior.
Blizzard reserves the right to terminate this Agreement at any time for any reason, or for no reason, with or without notice to you. For purposes of explanation and not limitation, most Account suspensions and terminations are the result of violations of this Agreement. In case of minor violations of these rules, Blizzard may provide you with a prior warning and/or suspend your use of the Account due to your non-compliance prior to terminating the Agreement or modifying or deleting an Account.
In the event of a termination of this Agreement, any right you may have had to any pre-purchased Game access or virtual goods, such as digital cards, currency, weapons, armor, wearable items, skins, sprays, pets, mounts, etc., are forfeit, and you agree and acknowledge that you are not entitled to any refund for any amounts which were pre-paid on your Account prior to any termination of this Agreement. In addition, you will not be able to use the Platform.
IF you were just suspended that penalty will eventually expire. If it was an in-game Silence then that impacts social features and the duration doubles each time you get reported, a GM agrees, and applies it. If it is a different type of suspension that can get longer the second time including permanent ban.
Sorry to throw a wall of text at you, but you did not actually explain what game, what penalty, and what you want to refund/why.
If you want to share, or ask specific questions, I can do my best to explain further.
Blizzards customer support is lacking in every way. I have never in my entire life ever dealt with customer service from a company that just ignores their customers, especially from a company as big as Blizzard. There is no way that their “queue” is so long they can’t even give a status update on a ticket. It’s been literally 16 days without any word on my ticket. I created my own forum post asking about this issue and no reply on here either.
No, the queue is not 16 days unless you had something really strange that was escalated to a specialist and needs a lot of manual work to fix.
The time you get when submitting a ticket is the longest ticket in queue, usually 24-48 hours. Most tickets are handled in less time.
What game was this for and what was your ticket issue? Did you get a ticket number when you submitted?
EDIT - I see your post here.
These forums don’t have any GMs on them and they don’t handle account access issues in public of course!
If your ticket went in then you should have gotten a ticket number. You can check the status from your Bnet web account here https://us.battle.net/support/en/case/
If they sent emails, you may need to check your spam filters in case your provider shuffled them off.
If all that fails, put in a new ticket and reference the first ticket number so they can ensure the that any work on that gets followed up on.
I never expected my problem to be fixed on the forums, I just wanted attention brought to the situation. As my previous post says I can’t check my Bnet account because the system says it doesn’t exist. I have submitted 3 different tickets at 3 different times with all the information they requested except my battle tag and secret question and answer as like I said its been 6 yrs since I’ve had a pc. After the initial response asking for the info I provided I never got any responses. The biggest issue is that 99% of the customer support revolves around logging into your account which for someone like me who can’t log in is a real problem
I’m sorry but they dont’ review the logs and respond.
They send you the link of the etiquette and other guidelines, but don’t tell you what you did.
It takes extreme apathy, narcissism, solipsism, or having a job you’re not qualified for to have access to that information and not pass it along so the behavior can be remedied.
I’m dealing with mutes and suspensions all year this year, not any other year of OW that I’ve played since release, ONLY this year.
Not once has support or customer service told me what I did that was wrong. This is simply absurd, if I"m accused of doing something and punished for it… I should AT THE VERY LEAST be told what the infraction was so I can not do it. The best you can get is a link to entirely subjective things, which only makes the need for an explanation even more important.
Literally the simplest, laziest, most effective, and most useful for ALL PARTIES response is “This is what you did copy the offense and this is why it’s bad quote the exact part of conduct, etiquette, or ToS” and BOOM done.
Instead the responses are vague and useless to EVERYONE. It doesn’t improve the situation for the game, the community, or the individual. NONE OF THEM are improved through this, if anything support gets inundated with more tickets because of this and it creates WORSE customer service/support for us… and I’ve worked in a similar position in the past, so quality and other people should be all over you folks wondering why things are only getting worse.