How long does it take to get a response from support?

How long is it supposed to take for the support team to respond to tickets?

It’s been 3 days without a response, I just want to change the country of my account which is wrong, because I can’t add my phone number without having the correct country… I bought the game and I can’t play without adding the number… How long will I have to wait until I can enjoy the game I bought?

Is it possible to see if they are at least looking into the issue?

Ticket EU86881579

Ticket times have been insanely long due to a lot of game releases, major changes, ban waves, etc. It is not acceptable. The ticket time is supposed to be between 24-48 hours.

Right now it is sitting around a week+ depending on the issue.

As long as you put the ticket into the right queue, it should be coming up in a few days.

Note: MVPs are other players, not Blizzard staff. MVPs do not speak for, or represent, Blizzard.

1 Like

I understand, but it hurts to see such a simple matter taking so long to resolve. The fact that I don’t have an answer (I don’t mean the resolution) even on the subject on a platform where I have several games purchased, leaves me disappointed about the after-sales service.

Just like everyone else in line.

I have same issues can you please make the change country

Ticket EU88125972