My issue is i have new PC and a new phone # i cannot access anything because of the authenticator. i cant find an actual way to talk to a representative to get to my account…what should i do here?
Have you tried the steps listed in this Support Note:
Yes I dont have access to that becuase it wants my authenticator as well which i dont have access anymore its infuriating, now i know why i didnt want an authenticator to begin with…this is an old account i was able to verify through email. the other account ahs the authenticator and wont allow anything without that stupid code.
- Go here: https://us.battle.net/support/en/help/product/services/316/977/solution
- Log out from your current account (click on your name in the upper right corner, and click on Log Out
- A new pane will show up – click on “I can’t log in”
- A new pane will show up – click on “I need to remove my authenticator”
- Click on Continue
That’s as far as I have tested…
Good luck !
Yeah to do that they want the authenticator code which i don’t have and cant get. Of course i get no response from blizzard.
That is the self help menu. If you no longer have access to the Authenticator or old phone number, you are going to have to get CS to help remove those from the account, and to update your phone number.
Doing so will require proving you are the account holder via Govt Issued ID. Under the two options to use phone or Auth is a “submit ticket with ID” link. Use the Submit Ticket with ID link.
Once you get it sorted out, you will probably want to put a new one on. Just be sure to write down the Auth serial and restore code so you can put it back on your phone yourself if you do a reset or get a new one.
I know it’s not the place, but I couldn’t find the option to create a topic. My account have been stolen, I’ve sent a ticket but I can’t check the ticket number NOWHERE because I don’t have acess to the account anymore. Ticket: US85773488
Is there a place where I can check it without having to log? I didn’t get any confirmation e-mail about the opened ticket. So I’m kind of confuse to know if it’s in progress.
I’m stuck in this current same loop of Terrible customer service… They forced a log out or something, and even though I removed the authenticator on the account Months ago, apparently it’s still applied to my account. So far I’m on Day 2 of not being able to access it, and was told to put in another ticket with the same exact information I ALREADY provided to them. Along with a photo of my Government ID. This WHOLE customer support system is F Tier in functionality.