Heartstone Battlegrounds Crashing and Losing Rating

My game keeps crashing, making my rating drop. I am once again back to the capped 5k and can’t get it to progress further because every couple games the entire app crashes, leaves no error code, and when I open it back up, puts me right on the home tavern screen with no ability to rejoin the game…yet a loss is recorded in my stats and my ratinng goes down.

You can check the official Hearthstone forums, specifically the Technical Support for assistance.