Gem from 4 to 3. Lost gems

I upgraded my tourmaline gem on my 2cd ring slot to lvl 4. Changed loadout. It asked to upgrade my gem to match. I hit proceed. My gem is now level 3 permanently, and everytime i change loadouts it asks to upgrade the gem with it. It Does NOT work. Im out a bunch of gems. My tourmaline is now stuck and loadout bugged

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