Hello everyone -
Over the past week we have been investigating reports from a small group of players who reported items not received from their in-game Diablo Immortal purchases. We have positively identified the root case (a bug affecting a narrow window in the checkout process) and deployed a hotfix earlier today to ensure no new purchases should encounter this issue. We’re now focused on identifying accounts that were affected, so we can move forward and deliver the missing items. We will share more details soon.