Fix "Fake" Bans

Dear Blizzard,

I have seen the Diablo 4 and Overwatch 2 trailers and they are very good. My question to you is are you going to fix your ban system? You guys want to help combat cyber bullying but in doing so have actually encouraged it by not exploring the report option that is currently in overwatch. I need answers before I decide to give you anymore of my money. I have been a customer for 23 years and would hate to not give another chance at a proper ticketing system where you can file a grievance and/or fight that grievance.

Any information would be greatly appreciated!

~Spin