Subject: Heroic Heart of Fear dungeon bug – boss stuck using ability
Message:
Hello,
We were trying to kill a boss in the Heroic Heart of Fear dungeon. During one of our pulls we wiped, but the boss is still standing and keeps casting its ability. The timer now shows 7 days.
We already tried several things to fix it:
- Resetting the dungeon instance,
- Reforming the raid group,
- Leaving and re-entering the dungeon.
However, the problem persists, and now we cannot change the difficulty back to Heroic mode.
Could you please help us reset the encounter or fix the lockout so we can continue progressing in Heroic Heart of Fear?
Thank you in advance for your assistance!