False banned and permanently closed Diablo Immortal account

I filed many appeals and still don’t get exact information for their reasons for permanently closing and banning my account. I was harrased and real life threatened by another player and blocked him without reporting him. Why do I deserve to get banned and punished from the game and he’s still able to play?! This makes no sense and if at all I am guilty for not reporting him but still deserve to get a second chance.
But blizzard Entertainment doesn’t value their customers and game players. Or they would not treat people they they do and act on those who just want to play and have fun and don’t take the pvp personal. It’s just a game but I am still disappointed in blizzard for permanently closing my account without specifying violations of terms of use or code of conduct and without giving chance to right any wrongs and continue playing