Hi.
I cannot send messages in the chat. I get an error 7000 code in the launcher, and a different error in the game chat.
I have erased cache folders in windows %programdata% and %localappdata%, traced ips, renewed the enroutment with my ISP and asked to assistants to refresh my account.
There are no blocks or parental controls, neither other restrictions in the privacy settings.
I tried on several PCs, and mobile app, in different networks. The issue affects to all my devices, so there is something wrong inside Blizzard database with my account.
I see that my status in the chatbox is “away” each time I log in, despite I change it manually to “connected”. The account seems to be frozen.
EDITED:
Several days have passed without this problem being resolved, and I have not been offered any kind of response. Is anyone working on this type of incident? Is it perhaps not considered important enough to be answered?
RE-EDITED:
It is unacceptable that this incident has not been addressed after over a month. Not even a simple “we are working on it” response has been provided.
RE-RE-EDITED:
To whom it may concern: after seven weeks, the issue seems to have been fixed, most likely without any intervention from the staff, given the complete negligence they have shown by entirely ignoring this inquiry.