We’re looking into a crash that has been reported regularly over the past couple months, and needed a bit more information to figure out why it’s happening for you all.
At this time, our Quality Assurance team needs MSInfo and DXDiag files from players who are having this problem. If you want to help us solve this problem, please create those after experiencing an Error 1 crash.
Once you have them, attach them to an email with this information:
Attn: Drakuloth - AMD Error 1
If you add some text to the body, it will decrease the likelihood that spam detection rejects your email.
Please note: This inbox is not monitored and we do not perform support from it. It is only used for collecting files. Any unrelated issues or troubleshooting requests will not receive a reply.
Once you’ve sent that information in, you should be able to work around the issue by using the steps below:
Thanks for taking the time to help us look into this!