Enigmatic stones erased

My boots were level 11 until I performed a rank transfer and still had 150 yellow enigmatic stones in my inventory. I did the transfer and most of the enigmatic stones were not Credited back to me. U should be able to see what happened in your system. It happened yesterday around noon server time (Worldstone) I’ve had to do challenge rifts in order to get them up to level 9 where they are now but those stones should’ve been used to upgrade other items. Plz reimburse my account fort the growth that was wrongfully stripped from my account