Elder Rift rewards - missing embers, no legendary gems

Diablo Immortal Bug Report
#1

Not receiving more than 8 Fading Embers even when the rewards window says I should get more. Whether full group with 12 crests or solo with no crests, I receive 8 embers. I don’t know how long this has been going on for.

I’ve also used 80-90 rare crests in a row without receiving a single legendary gem. I think this has been happening for less than 2 weeks.

#2

I would imagine it’s been going on since you reached the weekly bonus ember cap…

Fading Ember Caps

There are two separate caps for the amount of Fading Embers a player can earn per week.

Weekly Limit (280)

  • Players earn 8 Fading Embers per Elder Rift completed.
  • These are earned regardless of whether crests have been added or not.
  • This limit will be reached by completing 35 Elder Rifts (35 * 8 = 280).

Bonus Weekly Limit (120)

  • For each crest added to the Elder Rift, all players will earn a bonus Fading Ember.
  • For a group of 4 players, each adding 3 crests, that’s a total of 12 crests, so they all earn 12 bonus Fading Embers. This limit will be reached by running 10 Elder Rifts like this.
  • For a group of 4 players, each adding 10 crests, that’s a total of 40 crests, so they all earn 40 bonus Fading Embers. This limit will be reached by running 3 Elder Rifts like this.

How to check if you’ve reached these caps

  • From the Elder Rift window, click on the Fading Ember icon at the top centre of the window

Screenshot
https://i.imgur.com/o1ChxKg.jpg