Everytime I load up to play Modern Warfare, my game frezzes for a second and always says “Server disconnected”. I look back at my app and it shows it would not connect, this happens every 20 minutes, and it’s getting real frustrating.
7 Likes
Hey there! Disconnects can have many causes ranging from corrupted local files to a network-related problem. Keep in mind that we can only address the connectivity issues with the Battle.net Desktop App, as Blizzard Support cannot help with Call of Duty technical issues (outside of install/patching and billing problems). To narrow down what’s causing the disconnects with the Battle.net Desktop App, let’s try the following steps:
- Try a DNS Flush to clear out any corrupted or stagnate data.
- Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
- Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.
If you’re still disconnecting from the Battle.net Desktop App, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:
- Download the tool from this page
- In the “Host” field, enter “us.actual.battle.net” (without quotes).
- Start the test and launch the Battle.net Desktop App. Ensure a disconnect occurs while the winMTR tool is running.
- After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
1 Like
Same error for me. Did you solve it?
Hi, I have the same error on COD Modern Warfare, after exactly 20min it crashes, it’s been 2 and a half months since the ticket was opened with activision. If you could help me I would be grateful.
I tried this method on the EU server and here is the result after the game crashed
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 1378 | 1378 | 0 | 0 | 15 | 0 |
| 06fab1-nro-1.nro.gaoland.net - 0 | 1378 | 1378 | 0 | 0 | 17 | 1 |
| 225.60.6.109.rev.sfr.net - 0 | 1377 | 1377 | 1 | 1 | 15 | 1 |
| 40.147.6.194.rev.sfr.net - 0 | 1378 | 1378 | 15 | 16 | 111 | 15 |
| 40.147.6.194.rev.sfr.net - 0 | 1378 | 1378 | 14 | 15 | 81 | 17 |
| blizzard.par.franceix.net - 0 | 1378 | 1378 | 15 | 19 | 97 | 17 |
| ae1-br02-eqpa4.as57976.net - 3 | 1268 | 1242 | 0 | 48 | 4051 | 49 |
| No response from host - 100 | 281 | 0 | 0 | 0 | 0 | 0 |
| 137.221.65.77 - 4 | 1180 | 1135 | 0 | 114 | 4567 | 24 |
| et-0-0-31-pe02-eqam1.as57976.net - 0 | 1378 | 1378 | 23 | 24 | 61 | 24 |
| 137.221.66.47 - 2 | 1323 | 1309 | 0 | 24 | 35 | 24 |
| No response from host - 100 | 281 | 0 | 0 | 0 | 0 | 0 |
| 37.244.54.10 - 0 | 1378 | 1378 | 23 | 24 | 32 | 24 |
|________________________________________________|______|______|______|______|______|______|WinMTR
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 172.20.20.1 - 0 | 265 | 265 | 0 | 1 | 21 | 0 |
| 10.10.13.1 - 0 | 265 | 265 | 0 | 1 | 19 | 1 |
| 64-89-117-181.arpa.kmcmail.net - 0 | 265 | 265 | 0 | 4 | 60 | 33 |
|bb-shptlayo-jx9-01-ae0.core.centurytel.net - 0 | 265 | 265 | 0 | 5 | 45 | 1 |
| 173-248-76-198.centurylink.net - 0 | 265 | 265 | 17 | 21 | 107 | 17 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| atx3-edge-01.inet.qwest.net - 0 | 265 | 265 | 18 | 21 | 56 | 19 |
| 4.68.62.93 - 0 | 265 | 265 | 19 | 22 | 48 | 19 |
| ae2.3608.ear7.Chicago2.level3.net - 99 | 54 | 1 | 0 | 46 | 46 | 46 |
| BLIZZARD-EN.ear7.Chicago2.Level3.net - 0 | 265 | 265 | 41 | 47 | 113 | 42 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 53 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe02-swlv10.as57976.net - 0 | 265 | 265 | 69 | 70 | 106 | 71 |
| las-swlv10-ia-bons-02.as57976.net - 0 | 265 | 265 | 69 | 71 | 85 | 70 |
| 137.221.105.15 - 0 | 265 | 265 | 69 | 71 | 89 | 69 |
| 137.221.105.152 - 0 | 265 | 265 | 69 | 70 | 86 | 69 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| dsldevice.attlocal. net - 0 | 1211 | 1211 | 0 | 0 | 15 | 0 |
| 162-196-16-1.lightspeed.gdrpmi.sbcglobal. net - 0 | 1211 | 1211 | 1 | 1 | 15 | 1 |
| 71.152.134.106 - 0 | 1211 | 1211 | 1 | 2 | 16 | 2 |
| No response from host - 100 | 246 | 0 | 0 | 0 | 0 | 0 |
| 32.130.17.77 - 0 | 1211 | 1211 | 6 | 10 | 22 | 12 |
| cgcil409me9.ip.att. net - 0 | 1211 | 1211 | 5 | 6 | 18 | 6 |
| 12.246.90.154 - 0 | 1211 | 1211 | 6 | 12 | 132 | 7 |
| No response from host - 100 | 246 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 246 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe03-swlv10.as57976. net - 0 | 1211 | 1211 | 47 | 49 | 83 | 48 |
| las-swlv10-ia-bons-03.as57976. net - 0 | 1211 | 1211 | 48 | 49 | 62 | 49 |
| 137.221.105.13 - 0 | 1211 | 1211 | 48 | 49 | 81 | 48 |
| 137.221.105.152 - 0 | 1211 | 1211 | 47 | 48 | 69 | 48 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Same thing has been happening to me for the past three months