[Nov 27] HOTNet ISP - High Latency & Disconnecting from Battle.net

Desktop App Tech Support
9

Same problem same internet provider as ZelDerX, and the same pattern. (but in SCII)
pastebin*com/G5RWQfzi

10

same problem. cant play overwatch as it keeps disconnecting every few minutes.
so annoying!

11

Same problem as [ZelDerX] has
the battlenet itself losing connection, and W\E I play I either get throwen to login menu(HOTS) or if its MW it force me to close the game, or even if I am not playing anything the app itself will lose connection and i need to press the reconnect buton at least twice before it actualy able to login to battlenet again, meanwhile this happens the internet works fine i can surf the web, watch youtube ,etc…
This issue start to happen this week before that I never had an issue with the battlenet program

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12

same problem. In 2 computers, I in Diablo and my wife in WoW, disconect in a same time and a few sec battle.net (website and app) and didn’t working.

Other internet (like google, TeamSpeak) work well

Problem stars last week. 1 in 1 like [MotherfackrJ] wrote!!!

13

upd. Israel, internet from HotNet

1 Like
15

have the same problem, also Hotnet, did you find a solution ? @ArtemedoN ?

16

Dudes from Israel. Plizz call to hotnet *6901 like me, if 10-20 ppl will call to them it will be change somethink.

Same problem here: https://eu.forums.blizzard.com/en/wow/t/disconnected-every-few-min/

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17

so here is what i did… the address i used was eu/actual/battle/net as i play on eu i took a guess that this will be the address.
i must say that during the week when i first posted i got dced every 10 min. and during the weekend i only had 2 dcs.
while watching the program i noticed that when the dc happend
the line for the end address 37.244.54.10 was where things got frozen… both the sent and the received columns stop and you can see the difference where the other address list 3150ish pings and that one has 3100… it froze for about a min and then the app managed to connect again.

pastebin*com/UPa9YGwH

this is a test directly to the game same thing happens only the end address freezes

pastebin*com/uFQVsSQaa

18

I see you have HOTNET too. PLZ PLZ PLZ call *6901 to hotnet, we need more call, only that we can fix this problem

19

i really dont think its hotnet’s fault

20

I too have the same problem and also in hotnet. I see that this seems to be a problem with hotnet and battlenet (WHICH NET IS STRONGER!?!? hehe) anyway i called them 3 days ago and they did not see any issue with my connection(as there wasnt really, i could surf the web and play other games). Hopefully if enough people call they may see that it is a widespread issue and will fix it as soon as possible.
With my cellular i was able to play for over 30 mins btw

21

to everyone who post here. plz follow the instructions left by the gm and add a pastebin of the program. like i said… the only address to freeze during the trial was the end address. so i really doubt its hotnets fault… the communication is leaving the country. its not on hotnets network that it fails. so unless i completely misunderstood what the program does the more poeple to share thier pastebin the better the gm can figure what the problem is. so plz do the test and share your pastebins

also leave the pastebin as a reply to the GM original post so he wont have to scan the whole thread.

22

HI. i just switch hotnet to bezeq and same problem…That mean some thing in ures server blizzard not fine… how many provider i need to change?

23

heres my winMTR to eu actual battle net

pastebin*com/H44uCdDJ

24

pastebin*com/H44uCdDJ

25

Thank you all for your reports! I’ve updated the title to clarify that we are mostly seeing reports for HOTNet ISP and get more traction on this thread! We’re getting this data gathered and hopefully have an update for you all soon :slight_smile:

@Bikod, you mentioned switching to Bezeq as well. We haven’t seen many reports of this provider, but we’ll track any trending reports. Would you be able to provide connection tests for both HOTNet and Bezeq to compare the connection routing for both connections?

If you are on the European region, please use eu.actual.battle.net

26

Im also on Hotnet, my results:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 2331 2331 0 14 2649 0
10.31.64.1 0 2331 2331 7 26 2708 10
No response from host 100 469 0 0 0 0 0
172.17.3.89 0 2331 2331 13 32 2708 18
172.17.3.70 81 555 107 0 39 1120 49
BB-H2-B32.236-HFA-HOT-100G.hotnet.net.il 92 503 43 15 21 58 58
10.255.200.1 94 496 34 0 78 107 105
ldn-b5-link.telia.net 1 2316 2312 65 86 2658 68
ldn-bb4-link.telia.net 2 2173 2132 0 92 2116 80
adm-bb4-link.telia.net 1 2327 2326 74 95 2662 80
adm-b2-link.telia.net 0 2330 2330 76 99 2659 78
blizzard-ic-348623-adm-b2.c.telia.net 0 2330 2330 70 95 2653 73
ae1-br01-eqam1.as57976.net 1 2314 2313 82 271 3959 219
et-0-0-31-pe02-eqam1.as57976.net 1 2299 2291 70 95 2653 94
137.221.66.47 1 2306 2300 70 92 2655 77
10.105.1.42 1 2306 2300 77 100 2657 86
37.244.54.10 1 2306 2300 70 92 2653 79
27

Any update on this issue

28

just wanted to update that i didnt have a single disconnect since yesterday morning. so someone must have done something. /cheers

29

i still have the problem and its getting worse and more consistent :confused:

1 Like