Diablo immortal lost dawning echoes during class revert

I recently did a class revert and lost 1 of my 2 awakend gear dawning echoes. I opened a ticket about this but had it closed with no response. I find no further discussions of this happening so i am reaching out to find a work around or any help i can find.
I play on mobile android
Was reverting to crusader from mage
Gear was in bag
1 dawning echo returned of 2