Hi Support,
I recently re-installed Diablo II and have not been able to connect to Battlenet once. After wasting my limited free time trudging through the forums and searching on Google, I found several different sets of troubleshooting steps. I’ve tried them all and nothing fixed the problem.
I keep getting this error message any time I try to connect to Battlenet:
Diablo II:
You were disconnected from Battlenet. Please reconnect.
So, since none of the troubleshooting helped, I opened up a ticket and got a response fairly quickly, stating,
Ixzal:
“[…]the IP you were using to connect to the game was temporarily suspended and as a result, the CD key has also been suspended for 2 weeks.”
This was likely due to using a VPN, hosting / cloud service or a business / enterprise connection, which can cause a temporary restriction.
[…]If this happens again without any VPN software etc then this may be due to something the ISP is doing, such as using a hosting / cloud service or a business / enterprise connection.
You would want to contact them to confirm and use an alternate network like a mobile hotspot going forward.
I don’t use a VPN, I don’t have an enterprise connection, I don’t host a cloud service or business. This is my personal PC at my home on a hardwired Ethernet connection.
Annoyed, but unwilling to let Blizzard’s “support” ruin my night, I forgot about it for a little over two weeks and tried again. Lo and behold, what do I see?
Diablo II:
You were disconnected from Battlenet. Please reconnect.
This, of course, happens on all realms. So, do I have another 2-week ban? If so, for what? I sincerely doubt this is due to anything my ISP is doing. I would just like for somebody to tell me what the hell is really going on here.
Look at this from a customer’s point of view:
Customer’s PoV:
Diablo IV is announced. You watch the trailers, then get hyped up and excited because of the influence from Diablo II. Nostalgia hits, so you go install your old copy of Diablo II and LoD (which you’ve had literally since the days the game and expansion were released). It finally finishes installing, you launch it and try to connect to Battlenet, and… you can’t.
Reluctantly, you spend your precious, limited free time doing research to figure out what might be the issue. You go through every troubleshooting step you can find, ensuring that all your i’s are dotted and t’s are crossed, but still you cannot connect.
So, with no other recourse, you open a ticket with support only to be told you’re banned for two weeks due to some flimsy explanation that doesn’t hold up to any scrutiny.
Banned. For two weeks! Why? Just for installing an old game and trying to connect to it online?
That’s how this comes across to your customers, Blizzard.
This is the kind of treatment of your player base that motivated me to stop playing Blizzard games in the past.
I’m thankful I already owned a copy, but I know others on this forum bought brand new copies and ran into this same issue. I sure hope you have given those people refunds!