Diablo 2 Lod character in trouble

I’m having a problem with one of the main characters actually, I can’t log the char at all, hours like this in diablo 2 LOD old version, when trying to enter a room or create one, the char enters the “loading” screen and it stays and never enters. I’ve tested other characters from the same account and they all work perfectly, only my paladin doesn’t enter and what I use to farm in the game. I can’t lose this char is already lvl 98 took months to upload and I have items on it too. I ask that the maintenance be carried out.
also follows a video that I posted of the error, please see and I wait for the solution. Grateful for the attention www.youtube.com/watch?v=gpOfK2fXjwk

www.youtube.com/watch?v=5Vc_-WxS1OE TALK STAFF

https://imgur.com/a/k7SjuxC

new print screen
the bug comes from blizzard and they don’t want to solve it I’m without harm

https://imgur.com/7TafW1l

this is the second topic i created about the problem i opened the ticket, my char is having problems this part of blizzard n me, and they simply want me to delete the char that took months playing i spent a lot of my time for this, no gave me no solution just delete the char want to screw me? I paid for this game that is still sold by you guys.
Below is the conversation with the gms.

“”""Guilherme
Estou com problema em um dos personagens meus o principal na verdade, não consigo logar o char de maneira alguma horas assim, no diablo 2 LOD versão antiga, ao tentar entrar em uma sala ou criar uma o char entra na tela de “loading” e nela fica e nunca entra. testei outros chares da mesma conta e todos funcionam perfeitamente, somente meu paladino não entra e o que uso pra farm no jogo. essa tela anexada no link de print, não posso perder esse char já está lvl 98 levei meses upando e tenho itens nele também. Peço que a manutenção seja efetuada.
segue também um video que postei do erro veja por favor e aguardo a solução. Grato pela atenção segue o video com o problema mencionado acima.
5 horas atrás
Ixzal
Olá Guilherme,

Sou um especialista técnico e o Português não é o meu idioma nativo. Estou usando um programa de tradução para resolver o seu caso. Com isso, é possivel que algumas palavras ou frases estejam incorretas ou estranha

Game Master Ixzal aqui e eu posso entender como essa situação pode ser confusa. Houve um problema que fez com que os jogadores não conseguissem fazer o login, mas isso deve conseguir fazer o login agora!

Se isso persistir, tente desligar o modem por cerca de 30 segundos:

Um dos principais motivos pelos quais você pode se beneficiar da reinicialização do modem é porque, quando você o deixa ligado por muito tempo, ele tende a deixar de funcionar da melhor forma depois de um tempo. Outra razão é que quando o seu modem está ligado o dia todo, todos os dias, ele pode dessincronizar com o Provedor de Serviços de Internet (ISP). Essa dessincronização pode fazer com que os pacotes que você está enviando e recebendo sejam corrompidos, exigindo que sejam reenviados e, assim, reduzindo sua velocidade.

Se isso continuar acontecendo, por favor, deixe-nos saber!


Hey Guilherme, 

Game Master Ixzal here and I can understand how this situation would be confusing. There was an issue causing players to not be able to log in, but this should be able to log in now!

If this persists, try powering off the modem for about 30 seconds:


One of the biggest reasons you may benefit from rebooting your modem is because when you leave your modem on for too long, it will tend to stop performing at its best after a while. Another reason is that when your modem is on all day, every day, it could desynchronize from the Internet Service Provider (ISP). This desynchronization can cause the packets you are sending and receiving to become corrupt, requiring them to be resent, and thus, lowering your speed.

If this keeps happening, please let us know!
5 horas atrás
Este ticket foi marcado como Respondido.
3 horas atrás
Guilherme
hello Gm thanks for replying i still can't access my paladin char, log into the account i can create or enter any room with chars, but the paladin is still buggy
3 horas atrás
Guilherme
problem is not in the account , but in one of the characters
3 horas atrás
Guilherme

Everything has been turning off and on since yesterday several times including the computer, it has been 24 hours since the problem continues, I made another video showing the problem persisting, thanks for taking care of Ixzal, thanks if you can help me Ixzal  new video error, 
any character works minus one 
1 hora atrás
 Eristath
Hi there, Guilherme!

I'm Technical Specialist Eristath. Thank you for contacting us about the character issue. 

I understand the annoyance with this issue. As this issue is only happening to your main character, it could be due to the amount of things that are on the character. Let's try a few things. 

Could you try to connect to the game using another connection, like a cell phone hotspot, or a VPN, like TunnelBear? It won't be the best connection, but using the telephone connection, you may be able to connect without getting errors.

If this connection does not work, there could be a problem with the computer's DNS. Try switching to Google's or Cloud Flare's. Both are free and can give satisfactory results:

Google DNS 
Cloud Flare 


I hope this solves your problem. If so, mark the ticket as Resolved. I hope you have a most excellent day. (*^∇^)ノ
1 hora atrás
Este ticket foi marcado como Respondido.
57 minutos atrás
Guilherme
It's no use I already tried, I even asked a friend of mine in honolulu, and another one in Montana to try to log in the char and they didn't get it either.
22 minutos atrás
Guilherme
my God I've tried everything, I changed dns, I called, I turned off everything, nothing delay, please help Eristath
1 minuto atrás
Este ticket foi marcado como Respondido.
1 minuto atrás
 Layltia
Suuuuuh! How's it goin' ? 龴ↀ◡ↀ龴 

I did some digging here about your concerns with continuing to have issues logging into a specific character in Diablo II(2000) , and I am sorry that the issue persisted even when your friends from other countries tried it.

Classic games have very limited support and we are usually unable to recommend much as there is almost no information on what we could see regarding them. Here is what I can share with you though:

- Offline characters: This error would mean the character is corrupted and there is not way to recover it. 

 You can delete the character manually:
 
Goto: C:\Users\(your user name)\Saved Games\Diablo II

Delete the files with the character's name. 

- Single Online characters: We believe this means the character is stuck in a game, and may take the serval days to resolve on it's own or you need to wait for a server reset and try again. 

Hopefully this clarifies any confusion.

If ya need anythin' else, ya know where to find us ♥

/Cheers mate ʕ(•ﻌ•)ʔ-b""""