Crashes and no assistance from Blizzard Support

So, toon in WoW Live doing quest in Silithus for BFA goes to siphon essence from an NPC (Hati) and game crashes with the toon seemingly suspended in air, game disconnects and tried all solutions to resolve, including those from the tickets and no luck. Only thing that Blizzard Support advises is to bring it to other players on the forums or to hire a tech company to fix their game. So, here I am. Assistance appreciated. Oh, and if this is in the wrong category, my apologies. Could not find one that said Blizzard abandoned me and now one of my toons is unplayable.


This forum is for technical support on Blizzard’s Legacy Games — old games such as:

  • Diablo II (2000) and its expansion Lord of Destruction;
  • The games in the Blizzard Arcade Collection such as The Lost Vikings and Rock N Roll Racing;
  • Battle.Net editions of Diablo I, Warcraft: Orcs and Humans & Warcraft: II.

WoW has its own dedicated forums - you will likely want to post in the Technical Support category:

Good luck with this !

Thank you. Blizzard Support just said go to forums without specification. Your assistance is appreciated.

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