Constant updates & transmog appearances disappearing

desktop app is constantly updating and broke my game to a point that i had to reinstall. also for some reason i am also having transmog appearances that im positive i have cause i saved a set around them just to no longer have them show up. another example is the murloc backpack things that i claimed from an existing 6m sub, shows as claimed to the correct region and everything but its not showing up in game for me to use.