Hey, folks! We’re starting to see issues with Comcast/Xfinity recently. This issue has been on and off so recently that it’s been difficult to gather information and track this effectively. We would like to resolve this fully with your help and any information provided is greatly appreciated! If you are experiencing any of the following behaviors:
- Agent fell asleep (BLZBNTBNA00000005)
- Install getting stuck on loop.
- Install gets stuck on “Waiting” after bypassing the Install loop issue.
Please provide LogGoblin files and the router/modem model to techinfo@blizzard.com under the subject, Agent/Install Issue.
This inbox is not monitored and will not send responses. It’s used to collect information for Customer Support to assist in troubleshooting.
During this time, we’ve seen that using an alternative connection or VPN has been successful to work around the issue. Thank you for those who provided files in the past, all reports and files provided have been added to our tracking for this issue.