I can give you as much information as I have access to. Keep in mind that we consider the VPN mentioned above a work around, not a fix. We’re still seeing what can be done on our end.
Short version - the internet is operating much more slowly than normal right now due to so many people being quarantined at home. Internet traffic is up 25-50% in some places. We’ve found that in addition to downloads being slow in general, some players have incorrect DNS entries for our download servers, or some of the files are being blocked by firewalls. The VPN work around is for the players who are having the DNS issues or who have certain files blocked. That’s why it’s not going to fix everybody. Still, if you’re having the problem, it’s worth a shot.
Okay, but the server guys planning to do something? I mean, in hungary for example, we have a little group and lot of people facing this issue. I tested and steam is working 100%. Its downloading normal speed. My firewal don’t blocked those files and my internet speed is good. Not the best i noticed because of the current situation, but its fine. I just want to know, the blizzard noticed this and started working on this issue?
nothing working man. I stucked 7gb left around 1 hour. Wasted hours to download just for 14 gb patch with 100 mb download speed internet connection what a joke.
Just worried about that next reply from support will be to restart our computers.
“Have you tried turn off and on again?” Yes i can imagine. No offense, i mean i’m sure not the support did something with servers, but maybe we can get some better explanaiton. I got same issues with this client in the past also. The battle.net in an average day is just fine, not great at all.
well looks like my download is fine now. 11 mb download speed almost finished .
I dont know if they fixed or what happened but thanks to the mother universe.phew…
Due to the issues we’re seeing today, we’re trying to get these problems separated out into different threads. Please join the thread that describes your issue best and review the information there.
To try to keep all the reports in the right places, we’re going to lock extra threads on the topic up and redirect them to the main threads. Thanks for all the reports and help so far anyway. We’ll keep you up to date as we get more info on what’s going on here and other work arounds we may find.
Yes i can imagine. No offense, i mean i’m sure not the support did something with servers, but maybe we can get some better explanaiton. I got same issues with this client in the past also. The battle.net in an average day is just fine, not great at all.