On 7/31 I was unable to access my diablo 2 LOD account. My password had been changed. I requested a new diablo 2 password for my registered email, I never received an email. I submitted a ticket and within 24 hours got an email that i needed to use the live chat support, which is only open 2 hours a day during the week. 7/31 is a friday so I had to wait for 3 days. When I contact blizzard they insisted that my email had been compromised or that my computer had been compromised. I knew that neither of these were true and for the next 11 days I bugged blizzard until one game master properly looked into what happened. A exploiter known on forums as [Edited by Blizzard] had contacted blizzard impersonating me, said my diablo 2 accounts and he knew my email name so he said he forgot his diablo passwords and didnt have access to my email… which he pretended was his so blizzard rep reset the email to what he wanted allowing him to reset my passwords and steal my stuff. Per the blizzard rep, Their policy would require a d2 cd key for him to get the email changed, but the blizzard rep ignored policy costing me items. This has been happening since the beginning of this year i even made a topic about it, many people have lost their whole accounts due to this exploit, using support team to take other peoples hard earned stuff. Blizzard rep have refused to give me the items that were taken from me back or replace them with different ones. they simply offered 20 dollar blizzard games that i already own, while its a nice gesture, doesnt make up for the blizzard reps mistake giving all my stuff away. I really would like my items or some of equal value please. Everyone else. To help avoid this happening to you, make sure you use a unqiue email registered to your diablo account so it doesnt happen to you. Also make sure you have double authenticator on your bnet account because he tried getting them to let him access my bnet account to which would give him the cd keys which are needed to continue to get access to yours accounts. This is for awareness for others as well as call to blizzard reps to fix this, stop letting this happen, and help those affected.
here blizzard admits to giving my stuff away
Forum Moderator Note: We do not allow public callouts on the forums, even for violations of the EULA, so the names have been removed.