Hello Blizzard support team,
Yesterday I submitted a support ticket regarding, what I assumed, was a temporary ban. I figured it was a ban as I had my VPN on accidentally when I first tried logging in to battle.net (I only bought D2 and LOD a few days ago), and after searching the forums, it seemed rather obvious what had happened. The support from blizzard was super quick, and they were able to confirm a temporary restriction, but I wasn’t given a duration, only that it could be up to two weeks.
Anyway, I’m not trying to argue the ban, or rant against blizzard, but I am hoping for a bit more clarification. I understand, for whatever reason, that I will not be given the exact reason or duration of the ban, and that I have been told to try again in two weeks. My big question is, does this type of ban get extended with each failed login attempt? Does this ban get reset back to two weeks with every failed login?
Battle.net didn’t explicitly say I was banned, I was just going through the whole “Checking versions…” time out, so I just kept trying to login, in every realm. It was only after searching the forums that I realized I may have been banned due to VPN usage. Now that my ban has been confirmed by blizzard, I’m worried that all those repeated logins have extended my ban. If I could get some clarification on whether or not that is possible, I would really appreciate it!
Thanks for the help,