I can’t help but take to the forums to express my disappointment with my first experience with your Gear Store. I ordered one of the 15th Anniversary Server Blades back in September. The website kept crashing and it took an hour for the purchase to be made. A few weeks later you redid the entire shop interface and it was a convoluted and hidden back entrance to review old orders. My order didn’t have any updates for weeks and it was up to fans on the forum to update me as to why the order wasn’t shipping, no clear communication from Blizzard. At the beginning of December it finally shipped. I was excited when the item arrived on Christmas Eve. But that excitement soon faded when I could hear little pieces rolling around inside the box. Who would have thought that a very heavy server blade falling against a perspex cover with almost no protective wrapping during shipping would cause it to shatter in several places. So I contacted your customer service department who say they’ll get back to me in a few days but it’s likely the item cannot be replaced.
I realize this is a first world problem, but it doesn’t make me feel any less disappointed. I only hope that you have learnt a lesson from this server blade fiasco, and that other people didn’t experience the same disappointment I did.