: Character stuck in blue void — disconnecting, can't use St

Character is stuck in a “blue void” — when I log in, there is nothing around, and I get disconnected after a few seconds. I tried using the “Stuck Character Service” on the support site, but it says “no eligible character found” even though the character clearly exists.

Please help me move the character to a safe location.

Character name: icy maage
Realm: spineshater classic universe

Thanks in advance