Character Gone After Installing PC Client

My character disappeared after I installed the PC client. Looked for it on all servers, logged out and logged in. every other troubleshooting steps. I also opened a ticket days ago but no action has been taken.

Guessing you had your character on a guest account… since chars are saved server side, not at all locally… reinstalling wouldnt impact them in any way shape or form…

Thats how and why you can play on your mobile device then swap right over to pc…

it happen to me 2 times, in the first time I was able to restore using the restore button you only see it in a pc or table in the phone does not show. today happen again but cant restored due I’m in cooldown until next restore so I cant play for 3 days. I’m losing my rewards that I paid for it. Now I’m asking for refund for my battle pass and boon of the plenty

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