Character disappeared

Good Morning …I come here to ask for help.I was playing normal and I had to leave the game to answer an important call, when I went to log in my character disappeared, only the function to make new character appears, I already sent a ticket to support and no one responds to solve the situation, I already have a lot of money invested so I want to lose everything, I hope someone can help me recover the character …server- arreat summit…nickname-batucasPT…lvl208… ress-18xxx… guild-spectrum

I got the same issue Since the 12 September, I already submitted three tickets but unfortunately I didn’t got any response, please notify if you got any updates on that

I still didn’t have an answer