I bought the 1 year sub on my CC bout 3 weeks ago, and now my CC has expired.
I went in and updated my credit card, and it asked if I wanted to update the CC on my main sub, im like sure, whatever, its the same # just a different code.
I click the button, the link it takes me too is completely borked, doesn’t work. Keep getting 404’s, and not taking me to the home page.
I noticed the credit card was added, but the credit card page doesn’t even show the expiry date.
So since there is no expiry date shown, or anyway to see what the CC info is, you have no clue which one is which.
I don’t get any emails about my payment info being updated or anything, but I then get an email saying that I have cancelled my 1 year subscription to WoW.
Turns out from Customer Support, they say if you change your CC, it auto cancels your subscription.
This article mentions NOTHING of that, and there was no indication of this on the UI, frankly, its crazy.
But the subscription was a promo, so I can’t even re-add it to my account and neither can CS.
AND, if I wanted to add a 6 month sub, I would need to pay AGAIN, even though I have 13 months of game time left.
Just unbelievable, it was the only reason I even spent money on the 1 year sub in the first place, and its gone and wasted, and I will need to spend more to even get back the 6 month rewards.